No, we do not accept returns or exchanges based on personal preferences.
Returns are accepted only for damaged products — and only with proper
unboxing proof.

• A full unboxing video is mandatory — starting from opening the parcel with our
  seal sticker visible till the product is fully shown.
• Without this, no claims will be accepted, even if photos are provided.

We’re sorry — we cannot accept any claims without the proper unboxing video.
This is non-negotiable and clearly mentioned in our return policy.

You must raise any damage claim within 48 hours of receiving your parcel.
Anything beyond that timeframe will not be accepted.

We dispatch in 24–48 working hours. Delivery usually takes 4–7 working days
depending on your location.

Yes! Once shipped, you'll receive a tracking link via email or WhatsApp. You can
also use our “Track My Order” page anytime.

• First — start recording before opening the parcel.
• Then, contact us within 48 hours with the full unboxing video. We’ll offer a free
  replacement or refund if your claim is approved.

Yes, Cash on Delivery is available, but we encourage prepaid orders for faster
dispatch and smoother delivery.